Shipping Policy
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Shipping Policy - the basics
Effective Date: 05/01/2025
Welcome to Casket Cult (“we”, “us”, “our”). This Shipping Policy outlines the terms and conditions surrounding the shipment of products purchased through our dropshipping service. By placing an order on our website, you agree to the terms laid out in this policy.
1. Order Processing
- Order Confirmation: Upon successfully placing your order, you will receive an order confirmation email. Please review this email and ensure all details are correct.
- Processing Time: Orders typically require 2-5 business days for processing before shipment. Please note that order processing time may vary depending on product availability from our supplier.
2. Shipping Methods
- Shipping Carriers: We use various carriers for our shipping needs, including but not limited to UPS, FedEx, DHL, USPS.
- Shipping Options: We offer various shipping options during checkout. Available options may include standard, expedited, and international shipping, each with different delivery times and costs.
Shipping Costs
- Shipping Fees: The shipping costs will be calculated at the time of checkout based on the selected shipping method and the delivery location. Any promotional or discounted shipping offers will be clearly indicated on our website.
- Free Shipping: We may offer free shipping on certain orders or promotions. Specific conditions apply, and details will be provided on the product page or at checkout.
4. Delivery Times
- Estimated Delivery Times: Delivery times may vary based on your location and the shipping method selected during checkout. Estimated delivery times are provided during the checkout process and are subject to change. Factors affecting delivery times include:
- Order processing time
- Shipping method selected
- Destination location
- Potential customs delays for international shipments
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment online.
6. International Shipping
- Availability: We offer international shipping to select countries. Please confirm your location during checkout.
- Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, and fees. These charges are the responsibility of the customer and will not be covered by [Your Company/Store Name]. We recommend checking your country's customs policies prior to placing an order.
7. Missing or Lost Packages
- If you suspect that your package is lost or missing:
- Contact our customer service team at Info.casketcult@gmail.com.
- We will work with the shipping carrier to investigate the issue. If necessary, we will assist you in filing a claim.
- Please understand that we do not give refunds or offer exchanges at this time. ALL SALES ARE FINAL. Orders are MADE TO ORDER
8. Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us within Info.casketcult@gmail.com. 7 days of receiving your order. Provide us with your order number, a description of the issue, and photographs if applicable. We will review your case and provide a solution, which may include replacement or help filing a shipping claim.
9. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Please check this page periodically for any updates.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please reach out to us:
Casket Cult
Disclaimer: The information provided in this Shipping Policy is subject to change and may not be comprehensive. We recommend that you review this policy periodically. Your continued use of our services following any changes signifies your acceptance of the revised policy. For specific inquiries or situations, please contact our customer service team directly.